Customer Care
Common inquiries regarding the Haven experience.
"We want you to be entirely satisfied with the materiality of your haven. If a piece arrives with a manufacturer defect or transport damage, we provide a full replacement or repair at no cost to you.
Please note, as an independent curation studio we ship directly from artisan workshops to keep our pricing accessible. Return shipping for 'change of mind' is the responsibility of the customer and must be in original packaging. Please measure carefully! Read our full Return Policy here.
We utilise a direct-to-consumer curation model. By partnering directly with global artisan workshops and shipping straight to your door, we eliminate showroom overheads and traditional retail markups.
Yes, we prioritize material honesty. Most of our curation features solid oak, walnut, or teak.